Last updated: 5 October 2025
These Terms & Conditions (“Terms”) govern your use of https://www.elitecleanproperty.co.uk (the “Site”) and the booking and provision of cleaning services by EliteClean (“we”, “us”, “our”). By using the Site or booking our services, you agree to these Terms. If you do not agree, please do not use the Site or our services.
We provide professional cleaning services including but not limited to carpet cleaning, rug cleaning, upholstery and sofa cleaning, curtain and blind cleaning, deep cleaning, moving in/out cleaning, marble cleaning & polishing, oven cleaning, and mattress cleaning. Service scope and pricing are confirmed at booking and may be adjusted by our technician on arrival based on actual condition and access.
Bookings can be made by phone, WhatsApp, email or via the Site’s contact options. You must be over 18 and have authority to consent to cleaning at the property. You are responsible for providing accurate information and safe access (including parking permissions where required). If access is delayed or unsafe, we may reschedule or charge for time lost.
Prices are typically quoted per item/area or as a fixed service estimate. Final price may vary depending on size, material, condition, staining, and any additional treatments requested. Unless agreed otherwise in writing, payment is due upon completion of the service. We will issue a receipt or invoice as applicable. Where a deposit is required, it is credited against the final bill and may be non-refundable if you cancel late (see “Cancellations”).
If you need to cancel or reschedule, please contact us as early as possible. We reserve the right to charge a reasonable fee for late cancellations or missed appointments, particularly where a technician has already been dispatched. In the unlikely event we must cancel, we will offer a prompt alternative appointment.
Please remove fragile or valuable items from treatment areas prior to our arrival, inform our technician of any pre-existing damage, and disclose known sensitivities (e.g., to cleaning solutions). Ensure electricity and water are available where needed. We are not responsible for pre-existing damage or for damage resulting from undisclosed risks (e.g., loose tiles, unstable fixtures, colour-unstable fabrics).
While we use professional methods and equipment, some stains, odours, wear, or discolouration may be permanent and cannot be fully removed. Drying times vary by material, ventilation and weather. Natural stone polishing and finish will depend on the surface condition.
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not liable for any loss or damage that is not foreseeable, or that results from your failure to comply with these Terms, or for purely economic losses such as loss of profit, business, or goodwill. Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
If you are unhappy with the service, contact us within a reasonable period and we will work with you to resolve the issue, which may include a revisit where appropriate. Please provide photos and details to help us assess.
All content on the Site—including text, graphics, logos, images and layout—is owned by or licensed to us and is protected by applicable intellectual property laws. You may not use or reproduce it without prior written permission.
You agree not to misuse the Site, attempt unauthorised access, or introduce malicious code. We do not guarantee that the Site will be secure or free from bugs. We may update or suspend the Site at any time.
Your use of the Site and our handling of your personal data are governed by our Privacy Policy, including information about cookies and your rights.
The Site may include links to third-party websites. We are not responsible for their content or policies. Use of third-party sites is at your own risk.
We may update these Terms from time to time. The updated version will be posted on this page with the “Last updated” date above.
These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
For questions about these Terms, contact elitecarpetupholsteryclean@gmail.com or call/WhatsApp +44 7944288898.
These Terms are provided for general information and do not constitute legal advice.